Want to understand your client, connect with your boss or make your loved one feel cared for? Listen intently to what they say and then…
Casey’s eTip: Be Silent for 20 Seconds
Listening attentively, actively and with empathy is a gift to the speaker. Such listening requires silence, too. Give the other your full, relaxed attention as they talk. When they pause, wait. Breathe in and out slowly six times, which translates to about 20 seconds. At some point in that space, the other person will almost always speak. They will almost always go deeper, revealing more about what matters to them so that it can matter to you, too.
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This eTip brought to you by the Communication/Relationships link in your Productivity Chain