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Casey’s eTip: Lean into Criticism

By October 5, 2011eTips

The next time someone complains about you, your behavior, tone, whatever:
#1: Relax.
#2: Say “Tell me more.”
#3: Listen. Forget it’s about you and really try to understand his/her perspective.
#4: Say “Thanks for speaking up. You’ve given me a lot to think about.”
#5: Think about it. Apply any feedback that can help you learn and grow.