Improve your productivity by being friendly with others (strengthening your Communication/Relationships link). Connect with the admin staff at your doctor’s office. Get to know the security guard in your building. Remember that the faceless customer service agent on the other end of the line is a father, aunt, friend to others–a human being as worthy as you. Your friendliness may pay dividends down the road when you need special assistance. Even if it doesn’t, your open attitude will make you feel better about the world.