When Casey Moore started working with a fast-growing and dynamic regional bank, it was already well known for customer service and performance. However, the CEO believed there was room to improve productivity and brought Casey in to train the supervisorsll.

Casey conducted employee assessments and developed a customized workshop that focused on enhancing performance and addressing critical success factors. Training modules included several hands-on exercises and banking-relevant scenarios that helped ensure the skills were quickly internalized by all participants.

Casey also provided follow-up support for each employee for several months. This helped create accountability for each participant and ensured the bank received the most possible benefit for by having employees revisit the training on a regular basis.

The end result is a group of employees that are managing their daily workloads more effectively and are more productive. The company also clearly showed it values employees and wants to provide tools and skills to build upon success.